• IF YOU HAVE JUST RETURNED FROM ABROAD—DO NOT VISIT A BRANCH IN PERSON! We would like to inform you that banks will notify the appropriate authorities if they suspect anyone of breaching these restrictions!
• Use remote contact methods to contact your bank and determine whether you can receive a service remotely.
• We remind you of IT security—if you receive any requests to use your payment confirmation tools that were not initiated by you, contact your bank!

To more effectively limit the spread of COVID-19 in Latvia, a range of preventative and safety measures have been set for the state of emergency. Banks are continuing to work to ensure uninterrupted operations, but we ask clients to be responsible, follow the prescribed measures and take care of your health and that of those around you.

Particular restrictions are currently placed on those who have returned from COVID-19 affected countries or territories and those they are in contact with: self-isolation at home (home quarantine); not exposing others to the risk of infection; staying at home and avoiding public places or places with a high number of people; etc. To protect the health of those around them and bank employees, banks invite the aforementioned people to abide by these restrictions and not visit a branch in person. Banks will notify the appropriate authorities if they suspect any restrictions have been broken. Persons who break the restrictions set for the state of emergency may be held civilly or criminally liable (depending on the consequences caused by their actions).

Before receiving any service, you can contact your bank remotely: most banking services are available online. Banks have increased their call centre capacities to enable them to support anyone in receiving banking services as quickly as possible. It should also be mentioned that the government has offered some additional solutions: 

• eID collection. The Office of Citizenship and Migration Affairs allows people to collect identification documents by appointment: https://www.pmlp.gov.lv/lv/sakums/pakalpojumi/iepriek%C5%A1%C4%93jais-pieraksts.html#1;
• e-paraksts mobile delivery. The Latvia State Radio and Television Center offers e-paraksts mobile delivery by courier: https://www.eparaksts.lv/lv/palidziba/buj/eparaksts_mobile/Ka_iegut_eParaksts_Mobile.

Please bear in mind that branch visits may currently only be available by appointment, and the number of clients on the premises may be limited.

While protecting your health, do not forget to also protect your data and finances! We remind you that, during emergencies, dishonest people often try to use the situation to their advantage. The increased interest in topics linked with the spread of the virus may be used to infect a device used for reading the news with malware. People should be twice as cautious if anyone refers to the state of emergency to encourage you to use the tools necessary to access your banking apps and to confirm payments. Remember: banks will not send emails to clients asking them to enter their log-in details or answer sensitive questions. If you receive any requests to use your payment confirmation tools which you did not personally initiate, contact your bank!

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